Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@keepingupwithme.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q:What currency are the prices do I see in the site?
All prices are in USD.
Q: I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 24 hours production time for your order to ship out, average shipping times are 3-8 days.
If you have any problem, please email us info@keepingupwithme.com.
Q: I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
Q: I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@keepingupwithme.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Q: How long does shipping take?
Shipping times vary as we do ship worldwide. The average shipping time is 3- 8 business days, depending on your location.
Q: I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to info@keepingupwithme.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.